Refund policy

At SUKIRTI SPICES, we are committed to providing high-quality, unadulterated spices and clean ready-to-cook pastes to enhance your culinary experience. We take great pride in the quality, freshness, and safe packaging of our products. To maintain the hygiene, freshness, and safety of food products, we follow the return and refund policy outlined below.

Non-Refundable Products

All spices and ready-to-cook pastes sold by SUKIRTI SPICES are non-refundable and non-returnable due to the nature of food products and applicable food-safety considerations. We do not accept returns or exchanges for products ordered by mistake, change of mind, or personal preference.

Damaged, Missing, or Incorrect Items

In the unlikely event that you receive a damaged or broken product, a missing item, an incorrect product, damaged or tampered packaging, or a product with a genuine quality issue, please contact our customer support team within 5 days of receiving your order.

Unboxing Video Requirement

For any complaint related to a missing item, damaged product, incorrect product, tampered package, or packaging-related issue, a complete and continuous unboxing video is mandatory. The video must clearly show the sealed package before opening, the shipping label or AWB label, the condition of the package from all sides, the opening of the package, and all products received inside.

For missing-item claims, the shipping label and complete unboxing video are required for verification. Without a clear and continuous unboxing video showing the package and its contents, along with relevant shipping-label or packaging evidence, we will not be able to verify the claim and the refund or replacement process cannot be initiated.

Customers are therefore strongly advised to record a complete unboxing video from the time the package is received and before opening it.

Quality Guarantee

We stand behind the quality of our products. If you experience a genuine quality issue with any Sukirti Spices product, please contact our customer support team within 5 days of delivery. Our team may request photographs, videos, batch details, packaging information, or other evidence necessary to verify the issue. After verification, we may offer an appropriate resolution, such as a replacement or refund, depending on the nature of the issue.

Refund Processing

If a refund is approved after verification, the applicable refund will be processed through the original payment method or another suitable payment method. The time required for the refund to reflect in your account may vary depending on the payment provider or banking institution.

Contact Us

For any questions, complaints, or issues regarding your Sukirti Spices order, please contact our customer support team at kalevafoods.in@gmail.com. Please include your order number and relevant photographs or videos along with a brief description of the issue to help us investigate and resolve your concern promptly.

Important Note

SUKIRTI SPICES reserves the right to review and verify every damage, missing-item, incorrect-item, or quality-related claim before approving any refund or replacement. Claims that do not include the required evidence, particularly the complete unboxing video for missing, damaged, or incorrect items, may not be eligible for a refund or replacement.

Thank you for choosing SUKIRTI SPICES. We greatly value your trust and are committed to providing you with quality products and a reliable shopping experience.